QA.Hub is the platform built specifically for BPO and contact centre QA teams. Fatal detection, Pareto failure heatmaps, coaching ROI tracking, and live dip alerts — all from one dashboard. Not adapted from something else. Built from scratch for this.
No spreadsheets. No manual score calculation. No waiting for weekly reports. QA.Hub shows you everything in real time.
Live dashboard — data updates in real time after every audit.
Every feature in QA.Hub exists because someone experienced the problem firsthand. Not features for a product roadmap — solutions for real daily pain.
Any critical parameter failure instantly overrides the entire call score to 0% — automatically, with no manual calculation and no human error. An automatic FAIL flag is created with a full audit trail showing exactly which parameter triggered it and when.
See exactly which parameters fail most across your entire team — ranked by frequency and impact. The 80/20 rule applied to QA: fix the top 3 failing parameters and you solve the majority of your score drops. Stop coaching everything. Coach what matters.
Log every coaching session in QA.Hub — date, parameter addressed, agent, coach. The platform automatically compares the agent's QA scores 30 days before and 30 days after. You get a hard number: did the coaching work? Show clients your coaching ROI with data.
QA.Hub automatically flags any agent with 3 consecutive scores below 70%, or 2+ fatal failures in a 7-day window. You see it before your client does. The leaderboard keeps the team competitive and makes top performers visible — without you having to compile a weekly spreadsheet.
Build your QA scorecard inside QA.Hub to match your exact process — any parameters, any weightings, any fatal parameters. When your client changes their requirements, you update the scorecard and every future audit uses the new rubric automatically.
Weekly and monthly reports generated automatically — no manual Excel compilation. Pass rate trends, parameter breakdown, agent comparison, fatal failure count. Down from 4–6 hours of manual work per week to a 30-minute review of a clean, ready-made report.
Any team where agent performance directly affects client satisfaction, retention, or revenue.
Multi-client BPOs managing separate QA scorecards per process. Fatal detection keeps client pass rates protected. Pareto data drives coaching decisions across 50+ agents.
Sales floors where call quality drives conversion. Leaderboards keep agents competitive. Coaching ROI tracking proves which training sessions move the needle on revenue.
Support operations where CSAT scores depend on consistent agent quality. Dip alerts flag issues before they reach survey responses. Automated reports free TLs from spreadsheet work.
High-compliance environments where fatal parameters are non-negotiable. QA.Hub's fatal detection system provides a documented, timestamped audit trail for every score.
Financial services teams where regulatory compliance is mandatory on every call. Fatal detection on compliance parameters provides automatic protection and documentation.
When used alongside OpsLyft Contact Centre, every call is automatically scored by AI and uploaded to QA.Hub — auditors review pre-scored calls instead of listening from scratch.
You pay for what you use. No per-audit fees. No per-agent fees. Flat monthly access.
For small BPOs and inside sales teams getting started with structured QA.
For growing contact centres that need Pareto analysis, coaching ROI tracking, and full reporting.
For large BPOs and contact centres needing custom integrations, SLAs, and dedicated support.
All plans include: ₹20,000 one-time setup · No per-audit fees · No per-agent fees · Cancel anytime
We set up a live demo using your actual QA process — your parameters, your agents, your scoring. No generic demo. You see your own operation in QA.Hub.
Setup in 30 minutes · No credit card required · Responds within 2–3 hours